Resident Satisfaction Reports

Our Resident Satisfaction Surveys provide Haldimand residents the opportunity to share their thoughts on their quality of life in the County, identify their top issues, and rate their level of satisfaction with County services and programs.

Overview

We measure resident satisfaction levels every two years to create a larger picture of service delivery across the county and enable more efficient, cost-effective and accessible services for all residents.

Results from the survey help to shape future corporate strategic goals and prioritize areas for improvement so that we can meet targeted service delivery standards.

On this page

2022 Resident Satisfaction Survey

Staff collected online 369 survey responses from September 19 to October 28, 2022. Since the survey sample was self-selected, the data is not statistically representative of Haldimand County. If margin of error could be reported on this sample, it would be +/-5%.

Summary of findings

  • 83% of residents rated their quality of life as very good or good. 
  • 64% of residents agreed their quality of life had improved or stayed the same in the past 5 years. 
  • Top drivers contributing to a positive quality of life score were:
    • living in a friendly, rural, small town community,
    • living in close proximity to services required, and
    • having access to green space and nature.
  • Provision of efficient and cost-effective services ranked lowest in quality of life factors (only 64% agreed) and will require improvements to increase the score in the future.
  • Top issues identified include:
    • Affordable housing
    • Growth and development
    • Public safety and crime
    • Recreation opportunities

  • Generally, residents are satisfied with customer service received. The top factors affecting customer experience score is due to no or a slow response from staff, and not closing the feedback loop.
  • 64% of respondents felt they got good value in services for their tax dollars. 
  • 70% said they support an increase to taxes if it leads to modernized, enhanced, or expanded services.
  • Top rated services provided by Haldimand County were Library Services (95%), Fire Services (95%), Paramedic Services (94%), Cemeteries (92%), and Museums (91%).

Read the full 2022 Resident Satisfaction Survey Report PDF

2024 Resident Satisfaction Survey

Deloitte Canada was contracted to conduct our 2024 Resident Satisfaction Survey. They collected 301 telephone interviews from September 19 to October 23, 2024. They also collected 385 online survey responses from October 7 to 20, 2024. The margin of error for the study was calculated at +/-5.649% using a 95% confidence interval. Results were weighted to the exact proportions of the population by age and ward (Census 2021 Statistics Canada).

Survey timeline

  • September: Random sample telephone interviews
  • October: Online survey open
  • November: Draft report with analyzed data for review
  • Early 2025: Final report and presentation to Council

Summary of results

  • 96% of residents rated quality of life in Haldimand County as good or excellent.
  • 16% residents reported they felt quality of life has improved over the past few years. 
  • Residents’ sentiment about quality of life has stayed relatively consistent compared to the 2022 results.
  • Top words used to describe what they like most about living in Haldimand County were community, quiet, people, and small. 
  • Top identified priorities related to quality of life related to:
    • affordable housing,
    • ability to travel/transportation within the county,
    • pedestrian and cyclist infrastructure, and
    • local amenities.

  • 83% of residents were satisfied with the quality of services provided by Haldimand County.
  • 77% of residents were most satisfied with their in-person customer service interactions.
  • Residents were most satisfied with fire services (98%), library branches (97%), and garbage collection (96%).
  • Residents were least satisfied with land use and community planning (54%).
  • Top priority services were:
    • community/social housing
    • museums, and
    • communications on County services
  • 88% of residents agreed that Haldimand County programs and services are inclusive.
  • Three quarters of all residents felt that they get at least fairly good value for their tax dollars, with 16% who felt they get very poor value.
  • More than half of residents felt that taxes should be increased to at least maintain current services (59%).

Read the full 2024 Resident Satisfaction Survey Report PDF

Contact Us

Customer Experience and Communications
53 Thorburn Street South
Cayuga, Ontario
Canada, N0A 1E0

Email Customer Experience and Communications
Phone: 905-318-5932

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