Resident Satisfaction Reports

Our Resident Satisfaction Surveys provide Haldimand residents the opportunity to share their thoughts on their quality of life in the County, identify their top issues, and rate their level of satisfaction with County services and programs.

Overview

We measure resident satisfaction levels every two years to create a larger picture of service delivery across the county and enable more efficient, cost-effective and accessible services for all residents.

Results from the survey help to shape future corporate strategic goals and prioritize areas for improvement so that we can meet targeted service delivery standards.

Our first Resident Satisfaction Survey was completed in 2022 with the results serving as a baseline for future surveys. Our next survey will be completed in 2024.

• Read the 2022 Resident Satisfaction Survey Report (PDF)

2024 Resident Satisfaction Survey

We've contracted Deloitte Canada to conduct our 2024 Resident Satisfaction Survey. They will be collecting responses online and by phone. A report with the results will be provided to Council in early 2025.

Survey timeline

• September: Random sample telephone interviews
• October: Online survey open
• November: Draft report with analyzed data for review
• Early 2025: Final report and presentation to Council