As part of its long-term Customer Experience & Communications Strategy, Haldimand County is looking for community feedback on personal experiences with County services and general perceptions related to the quality of life in the County.
Collecting resident input will help paint a larger picture of service delivery across the county to enable more efficient, cost-effective and accessible services for all residents.
Our online Resident Satisfaction Survey will be open from October 7 to 14, 2024.
Phone surveys
Starting on September 16, 300 random telephone surveys will be conducted using both cell and landline numbers. The County has contracted Deloitte Canada to facilitate the calls and collect responses. The caller ID will appear as ‘Haldimand Survey’ and the questions survey should only take about 15 minutes to complete.
Callers will be asked for general demographic information only and no personal information will be collected.
Online survey
Residents who do not receive a random telephone survey will be able to share feedback through an online survey, which will be available from October 7 to 14.
Enhancing customer experience is an area of corporate focus. Following the preliminary Shape Your HC engagement survey in 2022, the county has implemented new standards and procedures to best serve our community. Learn more about our Customer Service Standards.
Results from current and future resident satisfaction surveys will be used to help enhance municipal programs and services.
For more information on the 2024 Resident Satisfaction Survey, please contact:
Trish Cardwell
Manager, Customer Experience & Communications
905-318-5932 ext. 6362
