NU-2025-13 Project Manager, Organizational Performance & Strategy

Job Description

Project Manager, Organizational Performance & Strategy

Posting #: NU-2025-13

Posting Period: April 11 - 30, 2025

Employer Group: Non-Union

Reporting to: Director, Organizational Performance & Strategy

Grade: 9

Wage Range Annually: $86,159 - $104,832

Position Status: Permanent full-time

Work Hours per Week: 35

Location: Cayuga, ON (Haldimand County Administration Building)

Core Competencies

• Interpersonal Communication 
• Critical Thinking 
• Technology Use
• Initiative 
• Resilience

Position Summary

Responsible for fostering a business improvement culture for Haldimand County across all departments and functional areas by providing leadership and project management support for initiatives associated with continuous improvement measures including process improvements and corporate efficiency projects to increase productivity, modernize operations and enhance customer service. Working under the direction of the Director, Organizational Performance & Strategy, build a culture of cooperation and collaboration between the division and business units by working with key stakeholders to identify, prioritize and implement continuous improvement solutions that drive measurable end-to-end process improvement.  

Qualifications, Knowledge, and Skills

Education

• Community College Diploma relative to the area of responsibility (Business Administration, Statistics, Quality Management or other related field) with an additional specialized certification/designation in the area of process improvement, quality assurance, organizational improvement methodologies, Project Management or equivalent 

Experience

• Minimum 2 years of current related experience, including some experience leading continuous improvement projects and initiatives and measuring progress through use of quantifiable metrics such as KPIs. 

Knowledge/Skills

• Demonstrated knowledge and experience in continuous improvement and project management
• Demonstrated ability to apply mathematical, statistical and analytical skills in the resolution of real-world business issues
• Demonstrated effective interpersonal and customer services skills, including conflict resolution and problem solving and the ability to provide facilitation with organizational leaders in reviewing existing business practices and processes for accuracy, effectiveness and/or efficiency to identify and recommend alternative service delivery options
• Demonstrated understanding of the importance of data informed decision making and problem solving. Ability to understand the importance of service delivery excellence; contribute to the implementation of initiatives that support internal and external customers in a timely and effective way.
• Good understanding of functions carried out by Haldimand County, as well as the interrelationship of municipal structure and functions with other internal department / divisions to understand diversity of municipal services / operations
• Ability to perform process reviews applying continuous improvement methodology without detailed instruction and supervision
• Demonstrated ability to pull from a multitude of methodologies and apply them to solve business and service delivery related issues (continuous improvement, project management practice methodologies, data analysis).
• Demonstrated excellence in strategic and conceptual thinking skills.
• Demonstrated facilitation, problem solving and leadership skills.
• Highly effective verbal and written communication skills, with emphasis on presenting findings, preparing briefing material, and providing recommendations.
• The ability to develop survey tools and analytics to ensure employee buy-in, motivation and behaviour change to support and realize the implementation of business improvement principles
• The ability to develop survey tools and analytics to ensure employee buy-in, motivation and behaviour change to support and realize the implementation of business improvement principles
• Communication, training and education skills to ensure employees are empowered with the required skills for a self-sustainable business improvement to be adopted.
• Valid Ontario Driver’s License and access to a reliable vehicle.
• Technology Aptitude
  • Demonstrated proficient computer skills to perform and troubleshoot common software performance and hardware issues on various technological device while adhering to cybersecurity and leading best practices to perform and troubleshoot common issues
  • Advanced knowledge of MS Office (Word, Excel, Outlook, PowerPoint, Project Management software)  

Responsibilities

The incumbent is responsible for, but not limited to:

Corporate

• Support the Director, Organizational Performance &Strategy in strategic planning, organizational performance, continuous improvement and change management activities;
• Foster a business improvement culture for the County across all operating departments and functional areas by providing support and leadership in the establishment of performance measurement, continuous improvement, process improvements and quality management initiatives that will increase efficiencies and productivity and which will improve overall service level performance.
• Act as a corporate resource for department leaders by providing project management services for specific improvement initiatives.
• Ensure business improvement projects are aligned with the Strategic Plan and effectively communicate with organizational staff to drive alignment, decision-making and implementation of business improvements.
• Provide expert advice and recommendations to influence decision-making for positive outcomes related to continuous improvement
• Assist the Director with strategic initiatives as assigned

People

• Utilize a ‘corporate perspective’, addressing diverse stakeholder needs and interests, building and maintaining effective relationships at all levels within the organization
• Communicate effectively with staff from other divisions and departments with a focus on understanding their needs in conjunction with efficient and effective processes that balance the benefits to the customer and to the corporation;
• Work collaboratively with all levels of staff across divisions and external partners to lead and assess levels of performance and promote and influence the development of ideas in order to increase organizational efficiency and effectiveness
• Champion a culture of continuous improvement, accountability, customer service and innovation for results.
• Foster strong relationships between the OPS division and all staff
• Build trusting relationships, foster cross-functional collaboration and create a safe environment within the organization for open and honest discussion about service performance, breaking down barriers, challenging the status quo, innovative ideas and taking calculated risks.
• Mobilize and motivate cross departmental teams to achieve set objectives
• Drive a continuous improvement culture by training, coaching and mentoring staff on continuous improvement techniques, lean management practices.

Timeline

• Regularly assist with preparation of reports to SMT and Council on all aspects of the Organizational Performance program or other topics as assigned;
• Regularly update supervisor in terms of assigned projects;
• Attendance at functional meetings related to divisional responsibilities, as required;
• Meet approved project timelines.

Money/Asset

• Provides input on the development of divisional and project budgets, process invoices and approves expenses, monitors expenditures and relevant project budgets.

Functional

Demonstrate commitment to the Haldimand County Code of Conduct

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the job.