Paying Your Water Bill

Your water bill charges are based on your monthly water consumption. View the ways to pay your bill and to open or make changes to your water account.

Ways to pay

We offer three methods to pay your municipal water bill.

Pre-authorized payment plan

Register for a pre-authorized payment plan and your payments will be automatically withdrawn from your bank account on the due date noted on your bill.

Apply for a pre-authorized payment plan

You can also pick up an application form at the Haldimand County Administration Building.

With your financial institution

You can pay your water bill through your bank at the teller, through the ATM, or using online or telephone banking.

The payee for the bill is “Haldimand County Water and Wastewater.” Some banks may shorten the word wastewater to ‘wswtr.’ Your account number is noted on your bill and is different than your electricity account number.

By mail

Please allow several days for mail delivery, and make your cheque payable to Haldimand County (Water and Wastewater).

Haldimand County Water and Wastewater
PO Box 95510 RPO Newmarket CTR
Newmarket, ON
L3Y 8J8

Please note that water bill payments are not accepted in person at the Haldimand County Administration Building.

Getting your bill

All residential and commercial customers are billed monthly for the previous month’s consumption. For example, the bill you receive in December is for the water you used in November. The number of days you are billed for may vary each month depending on the read day, weekends, holidays, and/or the time it takes to get manual reads or follow-up reads.

Currently, we do not offer paperless billing for water bills.

If you aren’t receiving bills or need to change your mailing address, contact our water billing team.

Due dates and collection timeline

All water bills follow the same collection cycle.

Billing and collection timeline

Day 1 – bill issued. All collection terms are outlined on the bill.
Day 21 – bill due date (21 calendar days).
Day 22 – interest applied to any outstanding balance.
Day 28 – 1 week past due – automated reminder call
After Day 31 – next bill is issued with overdue balance. Overdue balance is due immediately.
Day 42 – 3 weeks past due – automated call indicating outstanding amount will be transferred to property tax account.
After day 52 – unpaid amounts applied to Property Tax Roll subject to a transfer fee.
Day 62 – Next bill issued with Day 1 balance removed. The amount that was transferred to property taxes is indicated on the bill.

Account setup and changes

If you need to open or close a water billing account, fill out a Customer Account Form. Submit your completed form:

By email
Through fax at 1-844-458-6573

Water billing for landlords and tenants

Tenants

If your landlord is requiring you to pay for water, you’ll need to set up your own account.

Landlords

If you are a landlord and your tenant fails to pay their water bill, the outstanding amount is applied to your property tax account after Day 52 in the billing cycle. It is the landlord’s responsibility to ensure their tenant is paying their water and wastewater charges.

Inquire about a tenant account

As a landlord, you are able to obtain limited information on your tenant’s account balances. After confirming you are the property owner, we’ll be able to provide you with the following information:

The bill dates and due dates of the unpaid invoices
The breakdown between water, wastewater, and interest
When the next bill will be issued to the account

Water bill arrears on your property tax account

All water arrears that are added to a property tax account include a transfer fee. If you have more than one tenant’s arrears added to your property tax account for that month, the transfer fee is only applied once.

Water arrears amounts will continue to accumulate interest while on your tax account. If these balances remain unpaid, they are considered unpaid tax bill payments and will result in the same penalties as unpaid taxes.

Average water use in the home

Showers and baths – 35%
Toilet flushing – 30%
Laundry – 20%
Kitchen and drinking – 10%
Cleaning – 5%

Water consumption charge rebate

In certain circumstances, you may be entitled to a rebate on water bill charges arising from a water leak where the leaked water has not entered the wastewater system. Before applying for this rebate, you must meet the following criteria:

There has been a detectable leak in the water service
The water has not been utilized for personal or commercial purposes
The water has not entered the sanitary wastewater system
You’ve exercised due diligence to remedy the situation as quickly as possible
A physical inspection of the premises has been conducted by County staff

If you fit this criteria, you can apply for a rebate online or contact our finance staff for more information.

Fee assistance

If you’re struggling, Health and Social Services of Haldimand and Norfolk offers emergency funding programs and ongoing assistance options that can help with rent and utility arrears.

Hydro/electricity billing

Looking for information on your hydro bill? Contact Hydro One with all questions and concerns related to electricity issues.