Water and Wastewater

The County is responsible for the management and maintenance of our municipal water treatment and distribution system, to ensure our resident enjoy access to clean, safe drinking water and the proper treatment of wastewater.

Current water restriction: Level 1 - Careful Use - Voluntary alternate day restrictions.

Backflow Prevention

Find information on when a backflow prevention device is needed and the regulations for maintaining it.

Bulk Water Depots

Find locations of bulk water depots, account information and payment details.

Drinking Water

Learn about our water systems and quality standards and reporting.

Municipal Drains

Find information on the purpose of municipal drains, the process for installing new drains and cost details.

Paying Your Water Bill

See water bill due dates, payment options, account options, and information for landlords and tenants.

Wastewater

Learn about our sewer and stormwater system, inspection requirements, and how to avoid clogs.

Report an issue

Contact us to report a water or sewer issue:

905-318-5932 (Monday to Friday, 8:30 a.m. to 4:30 p.m.)
1-888-849-7345 (after hours and holidays)

Hydrant flushing

Our water crews undertake annual hydrant flushing as part of the routine maintenance of the County’s watermains. The program typically runs from April to June, with flushing conducted between 8 a.m. and 3 p.m.

During this maintenance, residents may experience a drop in water pressure or some discolouration of their water. The discolouration is only temporary and does not indicate a problem with the water system. If you notice that your water is discoloured, run a cold water faucet for 5 to 10 min to clear the water line.

Service connection or disconnection permits

If you’re looking to connect a new build to the water/wastewater system or disconnect an existing service for demolition, you’ll need to apply for a permit from the County.

Apply for a Service Connection Permit Apply for a Demolition Disconnection Permit

Water Restrictions

We use a 3-level rating system to describe outdoor water usage restrictions during the summer months. Residents are encouraged to follow the alternate watering day schedule even when no restrictions are in place.

Even numbered addresses water on even calendar days
Odd-numbered addresses water on odd calendar days

Level 1 - Careful Use

Water restrictions, Level 1
Activity	Restriction
Lawn watering	Voluntary alternate-day restriction
Residential vehicle washing	Allowed with shut-off nozzle on hose
Watering trees, shrubs, flowers, gardens	No restrictions
Filling residential swimming and wading pools, hot tubs, garden ponds or fountains	No restrictions
Recreational sprinklers for children, splash pads	No restrictions

Level 2 - Limited Use

Water restrictions, Level 2
Activity	Restriction
Lawn watering	Mandatory alternate-day restriction
Residential vehicle washing	Mandatory alternate-day restriction
Watering trees, shrubs, flowers, gardens	Mandatory alternate-day restriction
Filling residential swimming and wading pools, hot tubs, garden ponds or fountains	Mandatory alternate-day restriction
Recreational sprinklers for children, splash pads	No restrictions

Level 3 - Restricted Use

Water restrictions, Level 3
Activity	Restriction
Lawn watering	Not allowed
Residential vehicle washing	Not allowed
Watering trees, shrubs, flowers, gardens	Not allowed
Filling residential swimming and wading pools, hot tubs, garden ponds or fountains	Not allowed
Recreational sprinklers for children, splash pads	Not allowed

Water and wastewater fees

The Water and Wastewater Fees and Service Charges By-law governs the fees associated with water and wastewater operations (such as water consumption rates, bulk depot charges, inspection fees, etc.).