Snow Removal

Our roads team is responsible for clearing snow from County-owned roadways, municipal parking lots and sidewalks in front of County properties.

Road plowing

It takes up to 24 hours to complete all plow routes after snow or ice has stopped falling. Following Ontario’s Municipal Act, we begin clearing roads when snow or ice reaches the required level. Our crews clear the main arterial roads first, followed by secondary roads, and then residential roads.

If your road is unplowed

If there's been a snowfall and your street has not been cleared yet, there could be several reasons for this:

The plow may have been salting/sanding the street/road only
If there are too many parked vehicles on the street/road, the snowplow may not have enough room to plow
As all roads are plowed by priority, if your street is a lower priority the plow may not have gotten to it yet

If you're concerned about snow removal on your street, contact us to report an issue.

Sidewalk and roof clearing

We do not clear snow or ice from private driveways, roofs or sidewalks.

Property owners are responsible for clearing the ice and snow from the sidewalks adjacent to their residences or businesses within 24 hours after the accumulation of such snow and ice.

If you have a fire hydrant in front of your property, you are also responsible for clearing the snow around the hydrant.

Property owners of any occupied or unoccupied building with a roof that slopes towards a sidewalk is responsible for the removal of snow and ice from the roof of their building.

Refer to our Removal of Snow and Ice By-law for more details on property owner responsibilities.

For any complaints regarding removal of snow and ice from sidewalks or roofs, please contact a Municipal Law Enforcement Officer.

If you are a senior and need help with snow clearing, you can contact Haldimand Norfolk Senior Support Services for assistance.

When clearing driveways and sidewalks

You are not permitted to shovel, sweep, snowblow or deposit any snow, slush or ice from your property onto the road, and could be subject to fines for doing so.

Report a plowing issue

Typically, it takes up to 24 hours to finish our scheduled routes during a significant weather event. Please wait 24 hours after the snow stops to report a problem spot on roads or sidewalks.

Report online
Report by phone at 905-318-5932

Report an issue

Property damage

If your property was damaged by a County snow plow, contact our Customer Service Team at 905-318-5932 to report it. Our Roads staff will come out and complete an inspection, assess the damage and complete the required repairs.

Please note that any necessary permanent repairs will not be planned/scheduled until the spring.

Mailboxes

If a snow plow damages your mailbox, contact our Customer Service Team at 905-318-5932 to report it. If the damage is deemed to be the result of a County plow, we will repair or replace your mailbox. Damaged mailbox posts will be replaced with temporary posts until permanent repairs can be scheduled in the spring.

Winter parking

To help with winter road maintenance and clearing, additional parking regulations are in effect from November 15 to April 15 every year. Learn more about winter parking.

Tips for clearing snow/ice

Keep a safe distance between your vehicle and the plow when driving behind a snowplow
Clear snow to the side of your property that the plow finishes on so less snow will be spread back across the driveway
Do not blow or place snow onto the roadway. Blow or place snow onto the boulevard or your own front/ side yard
Keep children off snow banks near the road
Even where permitted, keep cars off the street during and immediately following a snowfall

Roads Operations
53 Thorburn Street South
Cayuga, Ontario
Canada, N0A 1E0

Email Roads Operations
Phone: 905-318-5932, ext. 8601
After hours: 1-888-849-7345

Municipal Law Enforcement
53 Thorburn Street South
Cayuga, Ontario
Canada, N0A 1E0

Email Municipal Law Enforcement
Phone: 905-318-5932