Paramedic Services

Haldimand County Paramedic Services is comprised of 60 paramedics, through a combination of full- and part-time paramedics, who operate 8 ambulances from 4 stations.

Our paramedics respond to an average of 18,000 calls per year, across an area of 1,252 sq. km. Our ambulance stations are located in Cayuga, Dunnville, Hagersville, and Caledonia. In addition to emergency response aid, we provide a public access defibrillation program, and community paramedic services. Learn more about your Haldimand County Paramedics.

Public access defibrillation program

In partnership with the Heart and Stroke Foundation, Haldimand County has deployed 66 Public Access Defibrillators (AED) across the County.

Learn more about our Public Access Defibrillation Program.

Special events and education

Medical coverage for special events

You can request paid duty paramedics for events such as festivals, sporting events, concerts, and more.

If you are organizing a special event and require paid-duty paramedics for medical coverage, please contact Emergency Services detailing the date, time, locations and duration of the special event as well as the estimated number of attendees.

The cost varies depending on the size of the event and the resources needed. View our current fees.

Requests need to be made a minimum of 60 days prior to an event.

Education opportunities

Haldimand County Paramedic Services enjoy opportunities that allow us to connect and educate residents. If you would like a presentation for your school, or would like an educational presence at a community event, please contact Emergency Services or fill in the online form below.

Please submit requests at least 30 days in advance of an event. Attendance is based on availability of our Paramedics.

Make a request to EMS and/or Fire.

Haldimand County Community Paramedics

Our community paramedicine program was launched in 2021, with the goal of connecting vulnerable or homebound patients to health and community services.

Purpose

The purpose of the Community Paramedic Program is:

Enable vulnerable, at-risk individuals and older adults to live safely in their own homes.
Reduce patient exacerbations and conditions requiring 911 response.
Improve quality of life and well-being by providing patients with the right care at the right time.

What we do

A community paramedic responds to scheduled visits. These at-home visits may include:

Taking vital signs like pulse and breathing rate, temperature, blood pressure, blood sugar checks, and electrocardiogram.
Pre-treatment blood work.
Medication and chronic disease management.
Monitoring of patients with congestive heart failure, diabetes and/or chronic obstructive pulmonary disease through remote technology to recognize changes.
Home assessments to ensure safety (may require referral to other agencies).
Remote Patient Monitoring – for patients with diabetes, COPD, and CHF, where these conditions can be monitored remotely to help recognize exacerbations in conditions. This equipment will track trends to help decrease hospital admissions.

Wellness Dog Program

The Wellness Dog Program currently supports full-time medical clients of our Community Paramedicine program. The Wellness Dog initiative was developed to bring stress relief and joy to those in need.

The program is funded through Ontario Health and the Ministry of Health and Long-Term Care, with the service dogs generously donated by community partners. Haldimand County has 2 full-time service dogs and two part-time facility dogs.

We continue to develop and maintain new and current partnerships to train and secure future dogs for the program.

Medical clients of the Wellness Dogs program are referred to the Community Paramedic Program by their physician or healthcare professional. For community outreach opportunities, such as school visits, hospital visits, and attendance at public events, facilities or program directors can contact Community Paramedics for requests and more information.

Statement of information practices

Personal health information is collected to help provide you with care and service by Paramedics and other health care providers (such as a receiving facility).

This includes but is not limited to:

Your name, address, date of birth, and Ontario health card number
Facts about your health, health care history and the health care you have been provided.

Specific rules relating to the collection, use and disclosure of personal health information apply to the health sector through the Personal Health Information Protection Act (PHIPA).

The Manager of Emergency Services/Fire Chief is responsible for ensuring that the personal health information practices of the Paramedic Services comply with PHIPA.

You have the right to access your personal health information and receive a copy of your personal health record (e.g. ambulance call report), subject to limited exceptions as set out in PHIPA.

You can request a copy of your ambulance call report from the Ministry of Health dispatch centre you received service from.

View the current fee for an ambulance call report. Proof of ID or POA is required if requesting the report for a family member. Forms must be picked up in person and signed for. Law offices same cost and normally provide on letterhead with name and date of occurrence.