- Ensure accurate response or transfer to appropriate contact.
- Make information easy to understand.
Customer Service
Our customer service desk is open from 8:30 a.m. to 4:30 p.m., Monday to Friday, except on Statutory Holidays.
On this page
Connect with us
- Email customer service
- Phone 905-318-5932
- Visit the County Administration Building, 53 Thorburn Street South
- Use the dropbox at the side of the Administration Building along Chippewa Street
Customer feedback
Haldimand County strives to provide a positive customer experience that is consistent, accessible, responsive and easy for all. We value your feedback about your service experience so that we can continue to improve service delivery and monitor the quality of service provision to the public.
Report a service issue
Use this form to report non-urgent, common service issues such as garbage concerns, graffiti, potholes, road damage, streetlights, etc.
Share your customer feedback
Use this form to provide feedback on a service experience, compliment a staff member, or let us know how we could improve.
Respectful conduct
We are committed to promoting a respectful, tolerant, and harassment-free workplace between employees, officers, and volunteers of the corporation and the public to provide a positive customer service experience ensuring fair and consistent treatment for all within all municipally-owned facilities.
Submit a complaint
Use this form to report any complaints related to disrespectful conduct or unresolved issues or concerns.
- For more information on making an informal or formal complaint, please refer to Accountability and Transparency.
Customer Service Standards
The customer service standards provide guidance to ensure efficient and respectful customer communications.
These standards further enable Haldimand County to:
- Ensure fair and consistent treatment for all external and internal customers.
- Provide a positive customer experience through clear, easy to understand messaging.
- Define appropriate guidelines in order to acknowledge and respond to a customer in a timely manner.
- Enable processes that require a customer to only have to 'tell their story' once.
