Haldimand County seeking community feedback through Resident Satisfaction Survey

As part of its long-term Customer Experience & Communications Strategy, Haldimand County is looking for community feedback on personal experiences with County services and general perceptions related to the quality of life in the County.

Haldimand County is committed to providing high-quality customer service, and this survey will help to create a larger picture of service delivery across the county to enable more efficient, cost-effective and accessible services for all residents.

“It’s important to identify where we are in order to plan where we need to go with our programs and services,” says Trish Cardwell, Manager, Customer Experience & Communications. “Resident feedback is critical to help Haldimand County make well-informed decisions that will improve quality of life and cultivate a thriving community.”

Starting on September 16, 300 random telephone surveys will be conducted using both cell and landline numbers. The County has contracted Deloitte Canada to facilitate the calls and collect responses. The caller ID will appear as ‘Haldimand Survey’ and the questions survey should only take about 15 minutes to complete.

Callers will be asked for general demographic information only and no personal information will be collected.

Residents who do not receive a random telephone survey will be able to share feedback through an online survey, which will be available from October 7 to 14.

For more information visit www.haldimandcounty.ca.